House

Reviews of House

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  luli kastrati Added April 02, 2021

  ★ ☆ ☆ ☆ ☆
  We bought a frying pan from this shop. We seasoned, didn’t use high heat and followed all instructions as advised, but could not fry anything without sticking. We returned it to the Innaloo shop after two weeks of purchase with receipt. The shop manager made a strange comment saying 'well eggs, they do stick don't they'. We pointed out that it was meant to be a non-stick pan and it was sold as such. She said that she was happy to exchange it for something else. After looking around the store we couldn't find anything in the shop that met our needs and asked for refund. Their response shocked us. They told us that the area manager needed to inspect the pan before refund. We pointed out to their store policy, which was on the counter, and the fact that they have acknowledged that the product was not as advertised, and the fact that they have accepted that, but it was like talking to a wall. We ended up ringing their customer service line whilst we were standing inside the store because they refused to help.. we ended up speaking to their head office who agreed that a refund should take place and called the store whilst I was on the phone to them standing in the store to instruct them to offer a refund. Still after all of this, no acknowledgement, no apology, nothing. In fact as the staff member serving us was very passive aggressive as she processed the refund.
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  Paul S Added March 30, 2021

  ★ ★ ★ ★ ★
  I walked in here to have a quick nose around walked out spending about $120.
  I meant I needed the items but if I didn't walk in now wouldn't have spending money.
  hot day this crush on $120 crapload of items which I needed all kitchen products frying pans pots cutting boards everything I wish that I required at a very good price.
  The staff are very friendly and the items were very well decent priced and most of them were special.
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  Michelle Added March 30, 2021

  ★ ★ ★ ★ ★
  5 stars for your products and staff - Naomi at the Innaloo store was friendly and helpful.
  However integration of online and store purchases should be considered - inconvenient that online purchases cannot be returned in store. I won't be purchasing online again.
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  Lindsay Wood Added March 21, 2021

  ★ ★ ☆ ☆ ☆
  Fix your store opening hour listings
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  Andy Atkinz Added March 17, 2021

  ★ ☆ ☆ ☆ ☆
  Customer service at the innaloo outlet was shocking/non-existent...

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